LEGAL REFERENCE

spf app ke Terms & Conditions

Aapka account aur paise hamari paas محفوظ hain. Ye saheet aapko batata hai ke hum kaise kaam karte hain, aapke data ko kaise rakhte hain, aur aap kya...

Account SecurityPayment TermsUser RightsContent Policy
spf app spf app ke Terms & Conditions

Hamari Terms aapke liye kaun se baatein zaroori hain

Service ki dastiyabi jurisdiction par depend karti hai. Access se pehle local qanoon check karna user ki zimmedari hai.

HAMSE Rابطہ KARUN

Support ke channels aur response times

Live Chat Hamara team aapka sawal 15 minit mein jawab...
Email Support [email protected] par likhiye. Hum 24 ghante mein jawab...
Account Settings Aapke account ke Settings tab mein ek Help...
HUM KAUN HAIN

Kayon spf app par bharosa rakh sakte ho

Real Encryption

Aapke JazzCash, Easypaisa, SadaPay aur Raast account details SSL encryption se protect hain. Banking level ki security hamari platform par standard hai.

Local Payments

Sirf Pakistani payment methods support karte hain. JazzCash, Easypaisa, SadaPay aur Raast—ye sab aapke area mein kaam karte hain aur hum in sab se direct connect hain.

Transparent Policies

Yeh terms saaf likhe hain. Koi chhupa hua fee nahi, koi surprise rule nahi. Sab kuch account kharte waqt samajh aaye.

Account Control

Aap apne withdrawal schedule, account limits, aur notification settings ko khud manage kar sakte ho. Settings mein sab options clear hain.

Dispute Resolution

Agar koi galti huey ya payment nahi aey, hum 48 ghante mein investigate karte hain aur aapko update dete hain.

Privacy Commitment

Aapka data sirf aapke account operations ke liye use hota hai. Hum aapka number, email, ya balance kisi ko nahi dete.

spf app ke Terms dusron se alag kyon hain

Pakistan-First LanguageYe terms Urdu mein likhe hain, sirf English nahi. Aap apni zaban mein samajh sakte ho ke kya ho raha hai aapke account ke saath.
Local Payment RealityJazzCash, Easypaisa, SadaPay, Raast—sab kuch yahan ke liye optimized hai. Hum withdrawal timing aur verification process sirf inhi ke liye tune kiye hain.
Clear Account RulesHamara policy plainly bolta hai: aapka account permanent ho sakta hai agar aap fraud karein, false identity dein, ya multiple accounts kholen.
No Hidden ChargesHar transaction par kya fee hain, ye pehle se likha hai. Withdrawal karte waqt aap dekh sakte ho exact amount kaun sa jayega.
Support in Your TimeHamara team Pakistan time zone mein kaam karta hai. 10 AM to 2 AM, live chat aapka issue solve kar sakta hai.
Data Safety StandardAapka balance aur transactions encrypted hain. Bank-level security ka matlab hai aapke paise aur details mehfuz hain.
Account Closure RightsAap jab chahein apna account band kar sakte ho. Pending balance 5 din mein aapke account mein aa jayega.

Kya likha hai hamari Terms mein jo zaroori hai

Account Holder Identity

Aapka real naam, CNIC, aur address verify hona zaroori hai. Ye fraud rokne ke liye aur aapki security ke liye hai. Fake info dene par account permanent ban ho sakta hai.

Withdrawal Verification

Pehli withdrawal par hum extra check karte hain. Aapka payment method aur identity match hona zaroori hai. Yeh 24 ghante mein complete ho jayega.

Balance & Transaction Log

Aapka har transaction account ke saath record rahta hai. JazzCash, Easypaisa, SadaPay, Raast—sab deposits aur withdrawals automatically likhe hote hain.

Account Suspension Policy

Agar aap Terms violate karein ya multiple accounts banain, account suspend ho sakta hai. Warning email milega pehle. Appeal process 7 din ke andar available hai.

Chargeback & Dispute

Agar JazzCash ya Easypaisa se dispute aaye, hum 48 ghante mein investigate karte hain. Evidence aur transaction logs hamara side khud defend karti hain.

Data Retention Rules

Account close hone ke baad bhi, transaction history 7 saal tak rakhi jayegi legal requirements ke liye. Aapka personal data 30 din mein delete ho jayega.

Terms ke baare mein zyada sawaal

Account suspend hone ka khatra hai. Pehle warning email milay gi. Agar aap appeal bhejon to 7 din mein hum dekh lenge. Fraud ya fake identity ki soorat mein permanent ban possible hai.

Haan. Agar 24 ghante mein paise nahi aye, live chat se contact karun. Hum JazzCash ko trace karenge aur 48 ghante mein update denge. Agar JazzCash ke qasr mein issue hai to refund wapis account mein aa jayega.

Nahi. Multiple accounts against Terms hain aur sabhi permanent ban ho sakte hain. Ek account hi chalanta rakhiye aur aghar reset chahiye to support se poochiye.

Banking-level encryption use hota hai. JazzCash, Easypaisa, SadaPay, Raast sab payment details encrypted rehti hain. Aapka CNIC aur personal info teen paksh ke saath share nahi hote.

Agar balance hai to 5 din mein aapke registered JazzCash, Easypaisa ya jis payment method se deposit kiye the, wahan par aa jayega. Withdrawal fee apply hoga agar applicable ho.

Live chat 10 AM se 2 AM Pakistan time tak available hai. Email par 24 ghante mein reply milta hai. Account ka help section mein FAQ bhi likhe hain.

Support team se likho ya live chat mein poochho. Hum Urdu mein explain kar denge. Account settings mein bhi glossary likhi hai jo terms define karti hai.